FAQ

What geographical area does Welling Kitchens serve?

Typically, we prefer to work on projects that are within a 45-minute drive from our office in Stevens Point. This keeps down transportation costs and makes it easier for us to react quickly to handle any time-sensitive aspects of the project. While we consider projects outside of this radius on a case-to-case basis, we find that distant projects are most successful when the project is managed and installed by a contractor who is local to the jobsite, and when the homeowners can easily come to Stevens Point to meet with their designer. Please note that if we do help you with a distant project, there will be additional travel charges for your Design Consultation, site measure, delivery, installation, and any other occasion requiring a Welling Kitchens representative to visit the jobsite.

I don’t know what to expect for the price of my project. How can I determine a reasonable budget range for my project?

Knowing roughly what you hope to spend, and what you want to accomplish is very important from the very beginning of your project. You will fill out a budget range on your Kitchen Design Survey and discuss it in more detail with your designer during your Design Consultation. Knowing your budget in advance makes it possible for your designer to create a design to fit your budget, instead of spending time creating and pricing a project that you won’t want to do in the long-run. Your designer will be able to tell you up front if your plans can fit within your budget, or if you need to adjust your budget/expectations in order to accomplish your project goals. This is a back-and-forth conversation between you and your designer, proposing an amount you’d like to spend, explaining what you will be able to accomplish within that amount, and then adjusting budget and/or scope to make both match. Clear communication about budget will make for a more efficient design process, and a plan that works for you. Here’s an article that will help you set your expectations appropriately based on the scope of your project, and industry recommendations for how much it is worth spending on a remodel based on the value of your home.

By when do I need to have my appliances selected in order to prevent project holdups?

Your appliances need to be selected prior to signing your contract. Your final design and pricing are affected by the specifications of your appliances, so we are not able to place any orders for your project materials before we have your appliance selections, and have adjusted your design to accommodate them.

Can I purchase decorative hardware, hinges, other hardware, finish, lumber and/or other raw materials from Welling Kitchens for my DIY project?

Unfortunately, no. The Welling Kitchens showroom, and our standard procedures are set up for specifying and supplying materials for larger projects coordinated by our designers, so don’t support the sale of small retail items. We suggest you try local retailers, for example: Franks Hardware, Feltz Lumber, or any of the home improvement stores in the area. We’re sorry that we are unable to accommodate this sort of purchase, and we appreciate your understanding.

Do you take Credit Cards?

While we do accept credit card payments, payments made by credit card incur a 3% service charge. To avoid the extra charge, we recommend you be prepared to pay with cash, check, or money order.

What sort of things could result in charges for my project above and beyond the value of my signed contract?
  • Paying with Credit Card: 3% processing charge. You can avoid this charge by paying with check, money order, or cash
  • Storage of cabinetry at Welling Kitchens for more than 2 weeks after it arrives​: $100 storage charge/month billed on the first business day of the month. You can avoid this charge by informing your designer of your start date at or before contract signing. If your start date is further out than standard lead time for your cabinetry, your designer will plan to have your cabinetry arrive within two weeks of that date. If your project is delayed after your cabinetry order is placed, contact your designer as soon as you know of the delay. If possible, they will arrange to delay manufacturing of your cabinetry to avoid having it arrive more than two weeks prior to your new start date. Finally, if your project is delayed after your cabinetry is already being manufactured, you can choose to store it in your garage, or any other space at your jobsite to avoid storage charges for keeping the cabinetry at Welling Kitchens.
  • Unplanned delivery inside your home, or to a location not accessible by a 26′ box truck
  • Uncommunicated changes to your floor plan or utility locations after your Design Consultation​: If the floor plan used to design your project is different from the floor plan at the time of your technical site measure, your design will need to be updated, and your pricing may change. If you signed your contract prior to your technical site measure, your designer will create a change order contract for these changes. You can avoid additional charges by informing your designer as soon as you are aware of any changes to your floor plan or utility locations, so that they can adjust your preliminary design and pricing to accommodate the new plan.
  • Changes requested after signing your contract​: Any post-contract changes require that you sign a change-order contract addendum and will likely result in additional charges. Any change order resulting in a defined increase in the value of your project will be invoiced immediately (not at the time of contraction completion billing). Any time and materials changes will be invoiced upon completion of the time and materials work. Any change resulting in a lower contract value will be issued as a credit, and deducted from the final invoice value.

The following will not result in charges beyond the value of your signed contract:

  • Shipping damage, or damage caused by Welling Kitchens installers or subcontractors
  • Warranty-eligible repairs to installation done by Welling Kitchens installers or subcontractors
  • Install trips for punchlist, backordered items, or warranty items
  • Replacement or repair of any Welling-Kitchens-supplied materials with warrantied
    manufacturing defects
Will our designer specify everything for our project (cabinetry, countertops, plumbing fixtures, light fixtures, tile, flooring, paint, appliances, furnishings, artwork etc.)?

Welling Kitchens designers will specify any materials and fixtures which we sell, including but not limited to cabinetry, countertops, tile, plumbing fixtures and light fixtures. For the remaining items, your Welling Kitchens designer will be happy to refer you to our partner vendors who are experts in their products. We’ll provide you with samples of your selected cabinetry, countertop, tile and decorative hardware materials, and furnish the specified vendor with any information they may need to know in order to help with your project. We’ll also be happy to provide an expert opinion on any material options you’d like to run past us. Occasionally designers may accompany homeowners to select non-tile flooring, paint, or other materials for an hourly design charge of $100/hour.

While your designer will typically not accompany you to make your selections, we have great working relationships with each of our partner vendors. We work hard with these vendors to make the process of choosing materials and fixtures as simple and painless as possible.

If you feel strongly that you want a designer to assist you with selecting all of your materials, fixtures, appliances, furnishings, etc., we may recommend adding an interior designer to your project team. We can refer you to an interior designer for your project, but we’d also be happy to coordinate our work with any interior designer of your choice.

When in doubt, let us know what you need, and we’ll help you get it!

Do I need an appointment to come to your showroom?

Our showroom is designed to for designers to guide homeowners through, with material and finish options tucked away so as not to overwhelm people with too many options. Therefore, we feel you’ll find it much more useful and informative to walk through it with a Welling Kitchens representative. While you are welcome to stop by anytime during our normal business hours, we highly recommend that you call in advance just to make sure that someone can be available to help you find what you are looking for.

Is there a charge for design?

For most Welling Kitchens projects, design is included in the cost of the final cabinetry and countertop contracts. Design-related charges prior to signing your contract are:

  • For bathroom-only remodels, there is a $1500 design charge/bathroom.
  • For projects with less than $2000 of material sales: additional design costs may be applicable and will be included in your final contract.
  • Onsite Design Consultation: $100 one-time non-refundable charge for your designer to visit your home and collect information needed for your design. Design Consultation payments do not apply towards the cost of your final project. There are no additional Design Consultation charges if your designer needs to return to your home for any reason prior to you contract being finalized.
  • Design Release Retainer: $500 or 5% of your contract value, non-refundable retainer required only if you need your design printed or e-mailed to you prior to signing your contract. Design Release retainers apply towards the cost of your final project.
How long with the design process take?

It is common for a kitchen or bath design to take 3-8 weeks from Design Consultation to signed contract. Your timely selection of appliances and other materials needed to complete your design helps keep the design process on track. If your project is on a strict timeline, please inform us as early as possible. We’ll do our best to expedite your project, and if we aren’t able to meet your deadline, we’ll let you know so you can come up with a new plan right away.

Can Welling Kitchens help me with my bathroom remodel project?

Yes, welling can help with your bathroom remodel! We’ll create a design, specify all the necessary materials, and coordinate all onsite work for your bathroom remodel. We’ll then coordinate our team of trusted subcontractors for plumbing, electrical, and any other work that needs to be done outside of our own in-home install crew’s scope of work. We’ll be your main contact for the project, and make sure it goes as quickly and as smoothly as possible. Bathrooms, while small, are the most involved room in the home to remodel, so bathroom only remodel contracts include a design charge of $1500/bathroom, in addition to the cost for materials, labor, and project management.

How long will it take for me to get my cabinetry once I place my order?

Most cabinetry arrives 6-9 weeks from the date you sign your contract. All cabinetry our cabinetry is made for individual projects, so your lead time may vary based on the finish you select, and the intricacy of any custom pieces. If you need your cabinetry fast, let your designer know, and we’ll show you some less-customizable options that we can get as quickly as 2 weeks from placing your order.

Where will my cabinetry come from?

We work with several different cabinetry manufacturers in order to provide a wide range of options and price points. Our primary cabinetry vendors are located in Minnesota, Kansas, and the Milwaukee area.

Will Welling Kitchens install my cabinetry and countertops?

Yes! The Welling Kitchens install crew has decades of experience installing cabinetry, laminate countertops, and custom woodwork. Because they require different tools and expertise, for Stone projects, tile, plumbing, and electrical work, we subcontract with our trusted partners for these parts of our projects. We work closely with our subcontractors to ensure smooth communication and execution of the install.

Once my cabinetry is installed, how long will it take to get my countertops installed?

Once your cabinetry is installed, they will be templated for your countertops. Typical lead times for laminate tops is 1-2 weeks from template. For most solid surface and stone tops, you can expect install within 3-4 weeks of template.

In rare cases, when countertops do not have edges against multiple walls, template may not be required after cabinetry install. In these cases, countertops can be installed at the same time as cabinetry.

Will Welling Kitchens coordinate all of the trades involved in my project, ie. Construction, drywall, painting, plumbing, electrical, HVAC, etc.?

Yes. It is common for us to coordinate subcontractors. If you already are working with a contractor, or the nature of your project project means that Welling Kitchens scope is only a small part of the project, it is most common for the contractor to take charge of coordinating subs.

When Welling Kitchens coordinates subcontractors, a project management fee of 10% of the value of the subcontractors final invoice will be included in your project contract. Your contract will include allowances for trades that cannot be quoted in advance.

What is the scope of Welling Kitchens work?

We design, sell, and install cabinetry, countertops, plumbing fixtures, shower and tub surrounds, tile, and associated accessories. Accessories we supply as part of our cabinetry projects include decorative hardware, sinks, faucets, cabinetry inserts for organization, integral power stations in cabinetry or countertops, undercabinet lighting, decorative lighting, and bath hardware. These accessories are not available for individual sale. Additionally, we design, supply and install closet/pantry systems, fireplace mantels, other custom woodwork, glass shower doors and panels, and shower surrounds. When in scope, our installs are managed by our dedicated project manager, and done by a combination of our in-house installation team, and our trusted subcontractors.

Our primary cabinetry lines provide a wide range of price points, customization, and styles. If you are looking for something special, and it isn’t in our standard offerings, we also have total custom options to create entirely one-of-a-kind cabinetry and other woodwork.

While the most common countertop materials used in our projects are quartz, granite, and laminate, wood and butcher block, our material options are virtually limitless. Specialty countertops we have included in past projects include stainless steel, Labradorite, and cast pewter.

Please note, the following services are not included in our scope: Design only, non-tile flooring sale or install, refinishing, refacing, small accessory sale when not part of a larger project, repairs to materials not originally purchased from Welling Kitchens.

Can you give me an estimate of what my project will cost before I schedule and pay for a design consultation?

Two kitchen projects with the same space and layout can have a huge price difference depending on material, organizational inserts, and accessories. For that reason, instead of offering you an estimate with an enormous range, we prefer that you tell us your budget. With that information, we can tell you whether we believe we could create a design for your space which would fit your budget, and what sort of options you will have to choose from in that range. If you don’t know what is a reasonable budget to start with, don’t be shy! If you throw out a number that you think you could afford, we’ll give you an idea of what will be possible (or not) with that number, and you can increase or decrease your budget based on that information. Here’s an article that will help you set your expectations appropriately based on the scope of your project, and industry recommendations for how much it is worth spending on a remodel based on the value of your home. ​

We usually have this budgeting conversation at your Design Consultation, however if you’d like to provide us with your budget and photos and dimensions of your existing space prior to having a designer come to your home, we’ll be happy to talk about it sooner. Ask a Welling Kitchens representative to set up a quick appointment (10 minutes or so) with a designer to discuss.

What if I want to install my own cabinetry?

We are happy to supply your cabinetry for pickup, or delivery so that you or your contractor can do the installation. Please note that any install-related issues, including cabinetry damaged in install, are not warrantied by Welling Kitchens.

Can I provide you with dimensions for my project so a Welling Kitchens representative doesn’t have to come to my house?

Yes, but think twice before you do! When you pay to have Welling Kitchens take technical measurements for your project, you are essentially paying for an insurance policy. If Welling takes measurements, any measurement-related issue is warrantied. If you make a measurement error, you are responsible for paying for any additional materials or modifications needed to make your project work.

If installation is part of your Welling Kitchens contract scope, Welling Kitchens requires that a Welling Kitchens representative take technical measurements for the project.

Will you provide me with copies of my proposed design?

Welling Kitchens does not release design drawings, either in digital or hard copies, prior to signing of your contract, and receipt of down payment. If you need your drawings for any reason before you accept your contract, you may choose to pay a Design Release Retainer of $500, or 5% of your proposal price, whichever is greater. Your Design Release Retainer will be credited towards your project if you decide to proceed, however it is non-refundable if you decide not to move forward with the project.

Who needs to be present at meetings?

All project decisionmakers need to be present at every design meeting. This ensures that decisionmakers have a chance to ask questions and prevents repeated meetings and delays in decisionmaking.

My cabinets are in good shape, but I'm going to replace them because I don't like how they look. What can I do with my old cabinets so they don't end up in a landfill?

Habitat for Humanity, out of Wausau, takes donations of used cabinetry that is still in good shape, and they’ll pick them up! Let your project manager know if you are interested in this, and we’d happy coordinate with Habitat for pickup on the same day as tearout.

Another option is selling listing your used cabinetry for sale online. Past customers have had luck with Craigslist and the Facebook marketplace.

Is it alright if I bring my kids to my meeting?

Sure! We have coloring supplies and books available for kids, which they can enjoy while sitting with you, or in our breakroom. If that doesn’t sound like their cup of tea, be sure to bring something along for them to do. An hour-long meeting can feel like an eternity to a bored kid!

Will you help me reface my existing cabinetry?

No, sorry. We don’t provide refacing services.

Does Welling Kitchens sell used cabinetry that they remove from customer's homes?

No. Your old cabinetry belongs to you. If cabinetry disposal is part of your install scope, we’ll haul your cabinets to the landfill for you. If you’d like to donate your used but still functional cabinetry to Habitat for Humanity, we’d be happy to help coordinate that for you.

My cabinets are in good shape, I just don't like how they look. What are my options to change the color/appearance of my existing cabinetry?

There are 2 primary options for changing the appearance of existing cabinetry: replacing fronts, and refacing.

Replacing your cabinet fronts gives you lots new options for door style, however it doesn’t allow you to change the color of your cabinetry, since your cabinet face frames will remain unchanged. The cost of the materials to do this is typically about 60% the cost of entirely new cabinetry, and installation can take nearly as long as a full cabinetry install. Welling Kitchens will take on cabinet front replacement projects on a case-to-case basis.

Cabinetry refacing is the only way to change the color of your existing cabinetry. If you are trying to achieve a different stained finish, this involves applying wood veneer to your face frames, and any finished ends, and finishing those parts onsite. If you want to paint your cabinetry, your cabinets will need to be thoroughly cleaned, then existing face frames and finished ends will be painted onsite. Most people decide to get new doors when they are refacing their cabinetry, however existing doors can be reused for painted cabinetry. Taking shortcuts on refacing preparation can result in poor finish quality and even finish failure. If you are considering this option, we highly recommend that you get references for your painter and talk to happy clients whose projects have held up for several years. Welling Kitchens does not supply refacing services.

Can I purchase design services only, and source my project materials elsewhere?

No. Welling Kitchens does not supply design-only services.

I need one cabinet to match my existing cabinetry. Can you help?

Maybe. The easiest, most cost-effective way to get a cabinet to match your existing cabinetry is to purchase it from the same manufacturer who made the original cabinetry. You may be able to find evidence of the original manufacturer on any interior labels inside the cabinetry, or on the bottom or back of drawer boxes. If you don’t know who made the originals, or the style you are looking for has been discontinued, we may be able to find a door style which is similar enough to your existing doors, and either use a close-enough standard stain color or do a custom color match to your existing finish. Other considerations when matching cabinetry include hinge style, overlays, toe kick heights, etc. Getting a cabinet custom-made to match existing cabinetry can be a pricy undertaking and is only possible in some cases. Welling Kitchens supplies cabinets to match existing, non-Welling cabinetry on a case-to-case basis.

What does Welling Kitchens do to protect the environment?

We take protecting our environment seriously and are always looking for ways to reduce our impact. The Welling Kitchens facility has a large solar array which contributes to our energy consumption. We work with environmentally responsible manufacturers who recycle waste, take measures to maintain good air quality, and use materials and processes designed to have the lowest impact possible on the environment. We are also supporters and contributors to the Midwest Renewable Energy Association, an organization that works locally and throughout the nation to encourage environmental stewardship and the use of renewables.

Are there things I can do to upgrade my kitchen without replacing my cabinetry?

Yes! Some suggestions are:

  • Replace your countertops
  • Add undercabinet lighting and/or toekick lighting
  • Get new decorative hardware
  • Upgrade to soft-close hinges and drawers (this may or not be possible depending on existing hardware)
  • Add rollouts to cabinets that currently have only shelves.
  • Add organizational inserts to make your storage more efficient
  • Get a new backsplash
What is the process for change orders?

It is common for remodel project scope to change or grow as projects progress, as there are often unexpected challenges hidden beneath the surface of walls and floors. It is very important to us to make sure that the cost of your project is as clear as possible to you at all times, and we are committed to communicating any needed changes or additions beyond the scope of your signed contract as soon as we become aware of them.  Here is how we handle changes needed after receiving your original signed contract:

  • Obtaining your agreement to scope change​: We’ll  provide you with a written change order or credit memo, and ask you to return that signed document prior to beginning out-of-contract work.
  • For a change order resulting in a defined increase in the value of your project: The additional scope of work will be invoiced immediately (not at the time of contraction completion billing).
  • For a change order requiring time and materials billing: The additional scope will be invoiced upon completion of the time and materials work.
  • For a change resulting in a lower contract value: You will be issued as a credit memo, and the value of that credit will be deducted from the balance of your final invoice.