Other Area or Custom Project

If your project is similar in scope to a kitchen, bath, countertop replacement or closet, it will follow a similar process to that type of project. Most projects will include the following steps:

  • Project kickoff: collection of information about project and jobsite
  • Design and design review
  • Contract
  • Material acquisition and production
  • Pickup/delivery/installation
  • Invoicing

Homeowner Responsibilities

Be informed:​ Please thoroughly read all the documentation provided to you by a Welling Kitchens representative, including but not limited to the Procedures and Processes documents, proposals, contracts. If you have any questions or concerns about any detail in that documentation, talk to a Welling Kitchens team member as soon as possible. It is incredibly important for you and your entire project team to be on the same page. We will assume that you are aware of an understand any information that we have provided to you unless you tell us otherwise. If you feel we have neglected to provide you with any information you need to feel confident in the scope of your project, timeline, or any other expectations, let us know. We will do everything we can to make sure that you are well-informed and comfortable with your project.

Communication​: You are a very important member of your remodel team! Don’t be shy to voice your opinions about our design proposals. We will not be offended if you don’t like something we offer, and the sooner we know, the more quickly we can tweak your design to make it fit your taste and needs. At any point throughout your project, if you have questions or concerns about how your project is proceeding, please do not hesitate to tell your Welling Kitchens contact. Open and clear communication is necessary for projects to run smoothly and speaking up early can save everyone involved lots of time, money and headache. A well-informed team is a happy, healthy team, and makes for a pleasant project!

Budget Specification​: Knowing roughly what you hope to spend, and what you want to accomplish is very important from the very beginning of your project. You will fill out a budget range on your Kitchen Design Survey and discuss it in more detail with your designer during your Design Consultation. Knowing your budget in advance makes it possible for your designer to create a design to fit your budget, instead of spending time creating and pricing a project that you won’t want to do in the long-run. Your designer will be able to tell you up front if your plans can fit within your budget, or if you need to adjust your budget/expectations in order to accomplish your project goals. This is a back-and-forth conversation between you and your designer, proposing an amount you’d like to spend, explaining what you will be able to accomplish within that amount, and then adjusting budget and/or scope to make both match. Clear communication about budget will make for a more efficient design process, and a plan that works for you. Here’s an article that will help you set your expectations appropriately based on the scope of your project, and industry recommendations for how much it is worth spending on a remodel based on the value of your home.

Timely Selection of materials, fixtures, appliances, decorative hardware, etc.:​ Your designer will inform you with advanced notice when they need your selections in order to be able to finalize your design and place your cabinetry order. Any delay in these selections may result in delayed project timelines.

Preparation of your home for efficient site visits, measurement, and installation:​ Please have all surfaces in your kitchen cleared in preparation for your Design Consultation, or site measure, to make it easier for our team to take accurate measurements. Before installation, please empty all cabinetry of its contents, and identify a space (preferably in an easily-accessible garage, about the size of a parking spot) where our install crew can set up their tools. Please also have pets, especially large dogs, confined to another area so they do not enter the space where the install crew is working.

Builder/Contractor Responsibilities

This section is relevant to you if you are building a new home, or if your remodel is being managed by your contractor.
It is important for builders to understand Welling Kitchens project procedures so that they have appropriate expectations of how we do business. This will help builders help their clients avoid additional charges above and beyond the value of their Welling Kitchens contract. Welling Kitchens works hand-in-hand with builders to always provide each other with the most up-to-date relevant information about aspects of the project that we each manage. We are dedicated to working as a team to provide our shared customers with a seamless experience and a final product that they will love for years to come.

Communication of Timelines
As the General Contractor of your project, the builder oversees coordination of all subcontractor timelines, including Welling Kitchens. Welling Kitchens’ designer and project manager will communicate directly with the builder to understand anticipated ready dates, delivery, etc. for smooth project execution. Accurate timelines make it possible for us to obtain materials at the right time for delivery, and avoid charges resulting from cabinetry storage at Welling Kitchens exceeding two weeks.

Delivery Preparation
We ask that builders have an easily-accessible space cleared out in the garage for our delivery crew to put your cabinetry. If no one will be onsite at the time of delivery, we ask the builder to provide us with information on how to enter the home, and where to set the materials we are delivering. Delivery inside the home, or to any space that is not accessible by a 26′ box truck, will incur an additional $50/hour/person delivery charge. If the homeowner or builder informed the designer in advance that delivery will not be a standard garage delivery, this pricing will already be included in the contract, however if the scope of delivery is changed at the time of delivery, additional charges will be noted on the invoice. Our delivery crew will deliver where they are asked to put the cabinets, and they will not discuss delivery pricing.